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SHIPPING AND PICKUP POLICY

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All orders are shipped via UPS overnight.

The shipping cost is determined by the weight of the package and the shipping address and zip code. See theZone chart to get an idea of the shipping costs to your area. Since meat products are cut to order and it is not possible to cut exact weight, the weights cannot be exact. If you would like a shipping quote, please e-mail us at Aaronsfood@gmail.com

Orders are shipped on Mondays-Thursdays. Orders are usually received by noon the next day. For example: An order which is shipped on Monday, is scheduled for delivery before noon on Tuesday. Please allow 2  full business days before the order will ship. Also an express shipping option of the following day or sometimes sooner is available at $40 per order.

However to some zones, at certain occasions and at certain times of year and under circumstances beyond our control (weather, flight delays, etc.) orders may arrive 2nd afternoon, or second day before 5 p.m. depending on your zone, e.g. order is shipped on Monday and arrives by noon on Wednesday or order ships on Monday and arrives on Wednesday by 5. These orders are still good and must still be accepted.

Please place your orders at least two days in advance since orders are prepared fresh to order to each person’s specifications. After the order is prepared, it’s then flash frozen for one day before it is shipped. Most orders will not be shipped before 48 hrs. of placing of order even if ship date on the order form will be filled out as prior to that time.

Someone must be home at the shipping destination to receive the order since food is perishable. To ensure a package is left at the door a note by the receiver must be  left at the door acknowledging responsibility for the package if it is  stolen or if box is broken , by an animal, etc

We will not be responsible if a mistake in address is made by the customer, e.g., wrong zip code, building or house #, etc.

Cancelling/returning an order: Since all products are prepared to order when the order is placed and processed, there is no way that the order can be stopped or canceled. We will not be responsible if a customer has a change of plans. If, however, the customer still wants to cancel the order for whatever reason, there will be a restocking fee of (30%) or $30 per each $100.00 increment of order placed. The customer must wait for or make arrangements for someone to wait for the order for 56 hours after the order is shipped.

If a customer is not satisfied with the product purchased, he/she may return the product within 72 hours of receipt of package only, provided that at least 85% of the product is not used. The unused product must be in proper form (not spoiled, soiled, crushed, etc.) to be inspected by Aaron’s Gourmet. The product must be frozen and shipped to us overnight. Once the product is received and checked for the condition as above described, a full credit less the shipping cost will be granted.

If you have any questions about this policy, e-mail us at Aaronsfood@gmail.com before placing your order.

Aaron’s Guarantee: Orders are packed to withstand 56 hours in transit. If your order is not received within 52 hours, we will file a claim with UPS. We will then either refund your money or reship the order as per customer’s preference

 


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